Truth At Work: The Science Of Delivering Tough Messages
Date: Mar 22, 2019 Beginning at 12:30 PM
Session Duration

Learning Objective
1. How psychological phenomena like cognitive dissonance and the Dunning-Kruger effect cause people to deny, resist or attack the truth
2. How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share
3. How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue
4. How to assess if your current approach is too tough or too soft
5. How Structured Listening helps you calmly and logically control volatile conversations
6. The 7 phrases that make people defensive (and what you should say instead)

Session Description
The truth matters! This session delivers the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment or defensiveness. Truth at Work shows how to resolve the toughest issues. Nine out of ten employees and managers are reluctant, or struggle, to speak the truth. But by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, Murphy shows how to get everyone to hear and accept hard truths. Based on Murphy’s newest book and own groundbreaking scientific research, he provides the science and tools for calmly and rationally leading people to question their preconceptions on any topic, accept new information, and eventually change their beliefs.

Session Speaker

Mark Murphy

Leadership IQ

More About Mark Murphy

Mark Murphy is a New York Times bestselling author, contributor to Forbes, contributor to LinkedIn, and Founder of Leadership IQ, a research and training firm. 

Mark has consistently been ranked as one of the Top 30 leadership gurus in the world, and some of his most well- ?known research studies include “Are SMART Goals Dumb?,” “Why CEO's Get Fired,” “Why New Hires Fail,” “High Performers Can Be Less Engaged,” and “Don’t Expect Layoff Survivors to Be Grateful.” 

Mark leads one of the world’s largest leadership studies, and his work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News. 

Mark has lectured at the United Nations, Hewlett Packard, Harvard Business School, the Clinton Foundation, Microsoft, Merck, MasterCard, Charles Schwab, Aflac and hundreds more. 

Mark’s most recent books are Leadership Styles and Truth at Work: The Science of Delivering Tough Messages and prior to that he wrote the New York Times bestseller, Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More. 

His book Hiring for Attitude was featured in Fast Company, The Wall Street Journal, and chosen as a top business book by CNBC.  Some of his other books include HARD Goals: The Science of Getting From Where You Are to Where You Want to Be and The Deadly Sins of Employee Retention.